Refund & Returns Policy
We at Greensora are committed to ensuring your satisfaction. If you are not entirely pleased with your purchase, we’re here to help.
Refunds
- Eligibility: Refunds are available within 30 days of the purchase date. To be eligible, items must be unused, in the same condition as received, and in their original packaging.
- Process: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, the refund will be processed and a credit will automatically be applied to your original method of payment.
- Non-Refundable Items: Certain items may not be eligible for a refund, including gift cards, clearance items, or custom orders.
Returns
- Return Period: You can return your item within 30 days of the original purchase date.
- Condition: The product must be unused, undamaged, and in its original packaging to qualify for a return.
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping service for your return.
Damaged or Defective Items
If your product arrives damaged or defective, please contact us immediately at info@greensora.xyz or 307-621-0431. Provide details and pictures of the damage so we can resolve the issue as quickly as possible. We will either replace the item or provide a full refund, depending on the circumstances.
Exchanges
If you need to exchange a product for the same item, please contact us within 30 days. We will guide you through the exchange process and ensure a seamless experience.
Contact Us
If you have any questions regarding our Refund & Returns Policy, please reach out:
- Email: info@greensora.xyz
- Phone: 307-621-0431
- Address: 75 Leannon Cliff, Apt. 108, 40697, Demetrisfort, Montana, United States
We are committed to providing a hassle-free return and refund experience, and we appreciate your understanding and cooperation.