Sales Policy

At Greensora, we strive to make every transaction smooth, transparent, and fair. Our sales policy outlines the key terms and conditions that apply when you purchase from us. By placing an order, you agree to the following terms:

1. Pricing and Payment

  • Pricing: All prices displayed on our website are in USD and are subject to change without prior notice.
  • Taxes and Fees: Any applicable sales tax, duties, or additional fees will be clearly stated at checkout.
  • Payment Methods: We accept major credit cards, debit cards, and other secure online payment methods. Payments must be completed at the time of purchase.
  • Currency Conversion: If you are ordering from outside the United States, you are responsible for any currency conversion fees or additional charges levied by your financial institution.

2. Order Processing and Fulfillment

  • Order Confirmation: You will receive an order confirmation email once your purchase is complete. Please check your spam or junk folder if you do not see the confirmation in your inbox.
  • Processing Time: Orders are typically processed within 2–3 business days. Processing times may vary during peak seasons or special promotions.
  • Shipping and Delivery: Delivery times are estimated based on your location and chosen shipping method. Greensora is not responsible for shipping delays caused by unforeseen circumstances, such as weather conditions or carrier issues.

3. Product Availability and Backorders

  • Stock Levels: We make every effort to ensure accurate inventory levels, but occasionally items may sell out before we can update our system. In such cases, we will contact you promptly to offer alternatives or provide a refund.
  • Backorders: If an item is on backorder, we will provide an estimated restock date. You may choose to wait or cancel the order for a full refund.

4. Promotions and Discounts

  • Promotional Offers: From time to time, we may run special promotions, discounts, or sales. These offers are valid only during the stated promotional period and cannot be applied retroactively to previous purchases.
  • Coupon Codes: Coupons or discount codes must be entered at checkout and cannot be combined with other offers unless specified.

5. Returns, Refunds, and Exchanges

  • Returns and Refunds: Please refer to our Refund & Returns Policy for details on returns, refunds, and exchanges.
  • Damaged or Defective Items: If you receive a damaged or defective product, please contact us within 7 days of receipt for assistance. We will work to replace the item or provide a refund, as appropriate.

6. Changes and Cancellations

  • Order Changes: Once an order is placed, it cannot be modified. If you need to make changes, you must cancel the original order and place a new one.
  • Order Cancellations: Orders may be canceled if requested before they have been processed and shipped. Once shipped, the order cannot be canceled, but it may be eligible for return.

7. Contact Us
If you have any questions or concerns regarding our sales policy, please contact us:

  • Email: info@greensora.xyz
  • Phone: 307-621-0431
  • Address: 75 Leannon Cliff, Apt. 108, 40697, Demetrisfort, Montana, United States

We value your trust and are committed to providing a seamless shopping experience. Thank you for choosing Greensora.